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FAQ's

Q: What's eDVR?

A: eDVR is a new term that stands for professional grade Electronic Digital Video Recording.  Unlike old-fashioned video tape recorders, eDVR relies on the power of your Pentium-based PC to achieve rapid video-clip searches, and remote viewing/recording.  Does away with the need to swap tape cassettes or any other type of removable media.

Q  What's different with your eDVR Cards?

Simply put ..., our cards perform as claimed.  When you order cards from us on the trial basis (before deciding to either keep them or return them), we will show you how to verify the legitimacy of our FPS claims.

Q: What's different with your eDVR software?

A: Other companies started out earlier in this technological innovation.  They keep adding new features to their old software application.  Our software was made perfect right from the beginning.  Everything is well-thought-out (correcting the numerous mistakes of the industry in general).  Even a child could master it without first studying it.  Everything falls into place, inspiring confidence to the user.

Q: How about the surveillance video quality?

A: If you utilize our cameras in the manner suggested, you should never get blurry images, even in a low light environment: and you always have the option to divide the screen in the amount of divisions that you wish, no matter if you are viewing it live or playing back previously recorded videos.  Not necessarily so for other surveillance security software out there.

Q: What's different with your complete eDVR systems?

A: If you follow our recommended system requirements, you should not experience any unresponsive software functions, lost recorded video and hardware failure.  Beware of vendors offering low-cost digital video recording systems.  Often, the computers they use are cheap, good for home use, but not suited for a commercial security system.  Unlike games, video surveillance requires a lot of complex compression processing and intense hard disk access.

Q: How do your low cost kits compare to your high-end kits?

A: Mostly speed.  The lower cost kits run at slower speed.  At low speed, you may not always be able to distinguish facial traits of strangers (for the purpose of police identification) or other important details.  At high speed, you see every movement as if you were viewing them live.  It all depends on your needs and budget.  High speed is not always necessary.  But, the same easy-to-use software is utilized for all of our kits, although some features or settings may not be available nor required.  All of our kits offer a way to build very reliable security systems. 

Q: How much disk space does it take to store the recorded videos?

A: Impossible to predict.  The following factors come into consideration:

1. The compression technique utilized.  Your choice of MPEG4, Motion JPEG, MPEG1 and Wavelet.  JPEG offers high resolution picture quality, but takes the most disk storage space.  Wavelet stores the most files on a given hard disk, but the picture quality suffers slightly.

2. The picture quality setting.  Your choice varies from 1% to 100%.

3. The number of cameras simultaneously detecting movements.

4. The type of movement being recorded.  Reduced movement require less disk space.

And since each camera can be set independently, this makes it even more difficult to assess the hard disk space requirements for any particular application.  If you find your current hard disk drive to be inadequate in size, you can add a second drive, but larger one as the prices for hard disk drives are rapidly going down.

Q: What are the advantages over traditional security systems?

A: Simpler to use and more readily accessible.  Overall, there are less devices required.  No need for separate small security monitors, motion sensors, time lapse recorders, quad processors, etc ...

Q: Is your site secure?

A: You never send your personal information to us, only to PayPal.com, which is by far the most secure payment method on the internet today.  Should you become a victim of fraud, they can assist you in addition to your credit card provider.  Not so when you purchase surveillance equipment from all those different websites that accept credit card payments directly.  Credit card theft is rampant, so beware!  By exclusively using the secure PayPal gateway, your credit card details are well hidden from anyone's view.

Q: What is your product warranty?

A: All purchases are backed by a one-year warranty period from the purchase date.  Free software updates are available online periodically.

Q: What are your payment options?

A: See our Payment Methods webpage.

Q: Do you accept international and foreign orders?

A: Yes.

Q: Why are some cameras blinking?

A: In order to avoid such distortion, you must go into the EzSetup program and disable the channels that are not in use.

Q: Can I mix both, color and B/W cameras on the same eDVR system?

A: No really!  You must either have only color or only B/W cameras connected at any one time.  If you absolutely need to mix them, make sure the B/W cameras are grouped together on the same video chipset, for instance, camera 1 and 2 share the same chipset.  Please explore EzSetup to find out how the other ones are grouped ...

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