WARRANTY COVERAGE:  During the warranty period, you must contact us if one of the purchased items is (or becomes) defective so as to obtain an RMA #.   We will either replace or repair (at our discretion) any defective item free of charge.  You will have to assume the cost of shipping it back to us.  The product serial # will be required to validate the warranty.  After the warranty period ends, you will have to pay for repair of the DVR (cameras and accessories cannot be repaired, except for PTZ cameras).

RETURN POLICY:  Return of a first-time sample (only on items with a serial #) is allowed within 14 days from the invoice date.  You must request an RMA # before shipping any product back to us.   Returned goods with damaged components (manual included) or original packaging will be disputed with PayPal or with your credit card company.   So, please make sure you do NOT damage anything (factory packaging included) while testing the product during the trial period before the return policy expires.  It's a good practice NOT to mount anything with screws while testing.  Screws do damage the product under test.  The next customer in line doesn't want to see scratches anywhere on the product when he/she excepts something brand-new.  Unfortunately, the pre-built PC-based DVR's and DVR consoles shipped directly from the manufacturer in Taiwan are not returnable for a refund.

SHIPPING TERMS:  We ship via UPS to continental U.S.A. and via USPS to international destinations.  Delivery charges will be billed at the time of shipping, based on actual cost + $10 handling charge.  Canadians will also have to assume postal customs import fees.